Return Policy
If you are not completely satisfied with your purchase, please read the following terms carefully in order to determine if you are eligible for a refund or return.Â
Returns:
Our return policy timeframe is 30 days from the delivery date. If 30 days have gone by since you received your package, unfortunately, we can’t offer you a return or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Only items that arrive broken, damaged, missing components and/or accessories or items that do not arrive at all* are eligible for a refund or return.
* Please note, non-arrival does not apply if delivery attempts are made, or if the failure to deliver is due to an internal error within your local delivery company or courier service.Â
We recommend keeping an eye on tracking updates once your order is shipped for up to date delivery ETA
Non-Returnable Items:
Eating/drinking/cooking utensils (unless they are unused and in their original packaging)
To complete your return, we require a receipt or proof of purchase.
For the return address, please contact us via email at support@pinookhome.com